Hopefully I can find out exactly what is causing the service to create these issues but this works for me 100% of the time.įor what it's worth I think Popcorn Time may have had something to do with it. Find the service called "Update Orchestrator Service" Type in "services.msc" and click the checkbox that says "Create this task with administrator privileges"ĥ.
Open Task Manager - either right-click task bar or ctrl+alt+del -ģ. I restart the "Update Orchestrator Service" from within services and everything works perfectlyġ. It's a long story how I narrowed it down to this particular service being a problem, it was mostly by chance, but here it is But nothing on the internet worked for me and I was NOT about to create a new user account and migrate my Onedrive stuff Well, until I restart obviously but then I just do it again, so not exactly a fix. If the attachment is larger than 10MB please upload them to a file hosting site like and copy/paste the download link directly into the support ticket email.I've finally found a solution to this that ACTUALLY WORKS. Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If you can't collect the logs on the desktop for how to collect them from the original location at the end of this FAQ. Here is a short video showing how to collect those HM3logs. Here is a direct link to your My Tickets page. Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - with a detailed, step by step, description of what you did before the error.
Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop' If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. Close HM3 and the Holdem Manager Server icon in the system tray. Here is a short video showing how to collect those event viewer logs - ī) Also send the following HM3Logs files manually: Check for any errors and send the information (right-click - Save All Events As.) and compress*/attach that file to this support ticket.
Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:Ī) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
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